Unlock the Truth About Insightly Reviews 2025: Deep Dive into Trustpilot Feedback
Unlock the Truth About Insightly Reviews 2025 Deep Dive into Trustpilot Feedback
Hello there! If you’re searching for a new Customer Relationship Management (CRM) solution, you understand the critical importance of choosing the right platform. A capable CRM can significantly improve how you manage leads, cultivate customer relationships, and streamline various business processes. With numerous options available, however, discerning whether a platform truly delivers on its promises can be challenging. This is where authentic user feedback becomes invaluable. Examining customer reviews offers insights far beyond polished marketing materials. It provides a real-world perspective on the software’s daily use, revealing potential strengths and unexpected challenges.
Today, we’re focusing our analysis on Insightly, an online CRM solution marketed towards small and mid-sized businesses. Insightly highlights features such as project management, workflow automation, robust reporting, and extensive 3rd-party integrations. These tools, if effectively implemented, could undoubtedly benefit a growing business. But what insights do the actual daily users share in their Insightly reviews?
This article is dedicated to dissecting the Insightly reviews specifically found on one particular Trustpilot page. We will break down the feedback, identify common themes emerging from user comments, analyze the overall score, and examine the distribution of ratings. Our objective is to summarize the findings exclusively from this dataset, helping you grasp the sentiments expressed by this specific group of Insightly users.
Throughout this exploration of Insightly reviews, we will cover topics ranging from claimed features versus actual user experience, reported bugs and system reliability, the quality of customer service, and concerns about pricing. By the end, based solely on this collection of Insightly reviews, you should have a clearer understanding of recent user experiences, which can inform your own evaluation of CRM options. Let’s dive into what the Trustpilot feedback reveals about Insightly reviews.
Peeling Back the Layers: Insightly Overview Through the Lens of User Reviews
To fully appreciate the feedback shared in Insightly reviews, it helps to begin with an understanding of Insightly’s stated purpose. According to the company’s description found on the Trustpilot page context, Insightly is presented as an online CRM solution primarily aimed at small and mid-sized businesses (SMBs). This positioning is vital, as the needs and resources of SMBs often differ significantly from those of larger enterprises. They typically require solutions that are cost-effective, easy to use, and backed by responsive support, particularly since they may lack dedicated IT teams or large budgets for extensive training and customization.
What features does Insightly list as its core offerings? The description prominently mentions project management, workflow automation, reporting capabilities, and 3rd-party integrations. These are fundamental yet essential components for a modern CRM designed for businesses looking to manage not just customer interactions but also related tasks and processes efficiently. Integrating project management within a CRM can link sales cycles to delivery or onboarding. Workflow automation promises significant time savings by automating repetitive tasks like follow-ups or data entry. Strong reporting is crucial for monitoring performance, understanding customer trends, and making informed decisions. Furthermore, 3rd-party integrations are essential for connecting the CRM to other vital business tools such as email, calendars, accounting software, and marketing platforms. These are the capabilities that potential users encounter when researching Insightly, forming the background against which the user-provided Insightly reviews should be considered.
User Praises: When Insightly Features Hit the Mark (Based on limited positive feedback)
While the majority of the Insightly reviews on this specific Trustpilot page were negative, one notable exception offered a different perspective. A user identified as Dem Bessette provided positive feedback highlighting specific features they found beneficial. This user specifically stated that Insightly was “Easy to use.” Ease of use is a critical factor for SMBs; overly complex software can lead to low adoption and wasted investment. If a CRM is intuitive and requires minimal training, it significantly lowers the barrier to entry and accelerates the time-to-value.
Beyond general usability, Dem Bessette also specifically mentioned “email campaigns with templates,” “marketing automations,” “landing pages,” and “forms.” These features are key components of marketing and sales automation, increasingly important for effectively nurturing leads and engaging customers. Email campaigns with templates streamline creating professional communications. Marketing automations, such as automated follow-ups based on specific actions, can help businesses remain visible and guide leads through the sales funnel without constant manual effort. Landing pages and forms are essential lead generation tools for capturing information from interested website visitors. The positive mention of these specific features in an Insightly review suggests that, for this user, these marketing capabilities were functional and valuable parts of the platform. This points to the potential utility of Insightly’s feature set, indicating that for some users, these aspects functioned well and offered concrete advantages. It’s important to keep this positive comment in mind when considering the overall picture presented by the collection of Insightly reviews.
Functionality Friction: Where Insightly Reviews Reveal Challenges
Functionality Friction Where Insightly Reviews Reveal Challenges
In stark contrast to the single positive viewpoint, other Insightly reviews from this Trustpilot page raised significant concerns regarding functionality. These users reported encountering difficulties when attempting to utilize certain capabilities, implying a potential gap between the stated features and their practical accessibility or reliability.
One major point of contention highlighted by a user was the requirement for either an “Enterprise” plan or direct “API” access to perform certain “useful things.” This suggests that functionalities some users expected or needed were not available on lower-tier plans or through standard integrations like Zapier. For SMBs, relying on affordable, no-code or low-code integration tools like Zapier is often crucial for connecting various software platforms without requiring developer resources. If necessary automations or data exchanges demand upgrading to a much more expensive Enterprise plan or writing custom code via an API, it can make the software prohibitively expensive or technically inaccessible for the target SMB market. This feedback in an Insightly review indicates potential difficulties in scaling functionality beyond basic uses without substantial additional costs or technical hurdles, a significant consideration for SMBs evaluating the platform.
Furthermore, basic search functionality, a fundamental aspect of any database-driven software like a CRM, was described as “hopeless” by one user in an Insightly review. In a CRM, users must be able to quickly and accurately locate contacts, companies, deals, or activities. An ineffective search feature makes the vast amount of data stored within the system difficult to access and utilize, severely impacting productivity and frustrating users. This specific feedback from an Insightly review points to a potentially fundamental usability problem that could undermine the entire platform’s value.
Another specific bug mentioned was related to filters not operating correctly. Filters are essential for segmenting data, creating targeted lists, and analyzing specific subsets of information within the CRM. If filters are unreliable or buggy, users cannot accurately segment their data, leading to incorrect reporting, ineffective outreach, and general data management issues. The report of a “basic functionality bug” like this by a user in an Insightly review underscores how even seemingly simple issues can significantly impact a CRM’s usability and a user’s ability to perform core tasks. These points drawn from various Insightly reviews present a picture of potential functional limitations and technical problems encountered by users, contrasting with the promised capabilities.
Beyond the Features: Navigating the Insightly User Experience – What Reviews Say
Moving beyond specific features, let’s look at what the Insightly reviews on Trustpilot suggest about the overall user experience – how intuitive is the software, and how easily can users get started and use it effectively daily? The user interface (UI) and user experience (UX) are critical to any software’s success, especially for tools like CRMs that are used extensively throughout the workday. A well-designed CRM should feel logical, efficient, and even pleasant to interact with. Conversely, a poorly designed one can be a constant source of frustration, slowing users down and discouraging adoption.
Is Insightly Easy or Clunky? Conflicting User Experience Reviews
As noted earlier, one positive Insightly review described the platform as “Easy to use.” This is significant praise and indicates a positive initial impression or experience with core functionalities for that specific user. It suggests a degree of intuitiveness in navigating the system, accessing information, and performing tasks without significant difficulty or prior training. For businesses implementing a new CRM, ease of use is a major factor in ensuring the team adopts and utilizes the software effectively.
However, this positive feedback stands in contrast to comments from other users. One negative Insightly review provided a description of a far less smooth experience, calling the software “Clunky to use.” This user further explained that it “just doesn’t flow very well” and requires “lots of jumping around.” This feedback implies a disjointed or inefficient workflow within the platform. A “clunky” interface often means that standard tasks require excessive clicks, involve unnecessary navigation between screens, or that related information isn’t easily accessible from a central location. Such an experience can be frustrating and significantly reduce user productivity. If users constantly feel like they are “jumping around” instead of following a logical process, it disrupts their concentration and makes managing relationships and tasks more time-consuming than necessary. The conflicting descriptions of the user experience in these Insightly reviews highlight that user perception can vary, but the negative feedback regarding clunkiness points to potential design or workflow inefficiencies that some users found challenging.
The Learning Curve Challenge: Support and Setup According to Users
Adopting new software, particularly a comprehensive system like a CRM, typically involves a learning curve. Users require resources and support to understand how to configure the system for their specific business requirements and how to effectively use its features in their daily work. The availability and quality of these resources significantly impact the speed and success of adoption.
One Insightly review specifically noted a perceived lack of readily available, free guidance, stating there were “No free videos explain how to set it up/use it efficiently.” This feedback suggests difficulty in mastering the software without accessing potentially paid support or training resources. For SMBs, free educational materials like video tutorials, webinars, and extensive knowledge bases are often crucial for initial setup and ongoing user proficiency, especially when trying to minimize costs and lacking a dedicated training team. The absence of free, effective learning resources, as highlighted by this user in an Insightly review, could result in a steeper learning curve and potentially necessitate businesses investing in paid support or consulting to realize the software’s full potential. This point from the Insightly reviews highlights a potential barrier to effective self-service setup and efficient ongoing use, suggesting users might feel compelled to purchase additional guidance.
The Bug Report: Insightly Performance, Reliability, and Issues Highlighted in Reviews
The Bug Report Insightly Performance, Reliability, and Issues Highlighted in Reviews
Software reliability and performance are essential requirements for business-critical applications like a CRM. Users must trust that the system will be available when needed, that features will function as expected, and that their data is secure and accessible. Any significant issues with performance, frequent bugs, or unreliable functionality can disrupt operations, lead to lost opportunities, and diminish user trust. Several Insightly reviews on this Trustpilot page specifically raised concerns in these areas, painting a troubling picture of system stability and effectiveness based on those users’ experiences.
A Closer Look at Reported Bugs and System Stability in Insightly Reviews
Multiple negative Insightly reviews explicitly mentioned the presence of bugs. One user plainly stated the software was “Full of Bugs.” Another user detailed a specific problem, describing a “basic functionality bug” that had been reported but remained unresolved for “over a month with no solution.” We also previously saw a mention of “filters not working” correctly in the functionality section.
These collective comments from Insightly reviews suggest that bugs are not isolated incidents but potentially represent a significant and ongoing issue within the platform, according to these users. The impact of bugs in a CRM can be substantial. They can prevent users from completing essential tasks, lead to inaccurate data, disrupt automated processes, and cause significant frustration. The fact that a “basic functionality bug” remained unresolved for over a month, as reported in an Insightly review, is particularly concerning. It not only highlights the presence of potentially critical defects but also raises questions about the company’s capability or speed in identifying, prioritizing, and fixing these issues. For businesses relying on a CRM for daily operations, persistent or unresolved bugs can severely hinder workflows and reduce the overall value of the software investment. These points derived from the Insightly reviews indicate that technical stability and bug resolution were major pain points for several users.
The Reliability Question: Are Key Insightly Functions Dependable?
Beyond specific bugs, some Insightly reviews questioned the overall reliability of key functions. One user reported problems with email integration or delivery, stating that “email are not arriving and not reliable.” Email tracking and integration are fundamental CRM capabilities, allowing sales and marketing teams to manage communications and automatically log interactions within the platform. If emails sent via or tracked by the CRM are not reliably delivered or recorded, it undermines a core function of the system and can result in missed communications, ineffective follow-ups, and an incomplete view of customer interactions.
As noted earlier, the search facility being described as “hopeless” also constitutes a reliability concern. A search function that doesn’t work reliably makes it impossible to quickly find necessary information within the CRM database, severely impacting efficiency. These specific points from the Insightly reviews suggest that users experienced issues with the consistent and dependable performance of crucial Insightly features, raising questions about the platform’s overall reliability for core CRM tasks.
User Speculation: Connecting Performance Issues to Company Health
One particularly notable comment within the Insightly reviews included speculation from a user linking the perceived problems with the product’s performance and rate of improvement to the state of the company itself. This user suggested that the “company behind this is probably struggling and unable to improve the product.” While this is clearly presented as user speculation and not a factual statement, it reflects the level of frustration and concern experienced by that user. When users encounter persistent bugs, a perceived lack of improvement, or unresponsive support, they may begin to question the underlying health and future viability of the software provider. This type of speculation, though unsubstantiated by the reviews themselves, highlights the negative perception that can arise from a user experience perceived as poor or neglected. It underscores the importance of consistent product improvement and visible support in maintaining user confidence, which, based on this specific Insightly review, was reportedly lacking for that user.
The Human Touch (or Lack Thereof): Insightly Customer Service and Pricing Reviewed
The Human Touch (or Lack Thereof) Insightly Customer Service and Pricing Reviewed
Beyond the software’s technical capabilities and performance, the quality of customer service and the transparency and fairness of pricing are critical factors that significantly influence user satisfaction and overall value perception. When problems arise – whether a bug, a question about a feature, or a billing issue – users need access to timely and effective support. Similarly, understanding the total costs involved, including not just the base subscription but also potential add-ons, support fees, or requirements for higher tiers, is essential for businesses budgeting and assessing return on investment. Based on the Insightly reviews from this specific Trustpilot page, these two areas appear to be significant sources of frustration for many users.
The Recurring Theme: Examining Insightly Customer Support Feedback
A remarkably consistent and overwhelmingly negative theme across multiple Insightly reviews was dissatisfaction with customer service. The language used by users to describe their support experiences was strong and critical. Phrases like “Zero customer service,” “Terrible customer service,” “astonishingly slow tech support,” and “lack of customer support is astounding” appear in these Insightly reviews. These descriptions are powerful and depict support interactions that were perceived as non-existent, unhelpful, or excessively delayed.
Specific examples provided further illustrate these general complaints reported in the Insightly reviews. One user noted that support tickets were taking “3-5 days” for a response. In a business environment, waiting several days for support on a critical application like a CRM can lead to significant downtime, missed opportunities, and disrupted workflows. For SMBs, who may lack internal IT expertise, timely support is often paramount.
Another concrete instance of poor service mentioned in the Insightly reviews was a missed demo call with “no apology.” This speaks to a perceived lack of professionalism or courtesy in initial interactions, which can leave a negative first impression even before a user fully adopts the product.
Furthermore, the Trustpilot platform itself noted that Insightly “Hasn’t replied to negative reviews” on that particular page. While companies employ different strategies for engaging with reviews across various platforms, failing to publicly acknowledge or respond to negative feedback on a widely used review platform like Trustpilot can be interpreted negatively by prospective customers reading the Insightly reviews. It might suggest a lack of responsiveness, a disregard for customer complaints, or an unwillingness to publicly address criticism.
Cumulatively, the feedback on customer service within these Insightly reviews is a major warning sign. It suggests that businesses relying on Insightly might face considerable challenges when they need help, potentially leading to frustrating experiences and unresolved issues. The sheer volume and intensity of negative comments in this area indicate that, based on this specific dataset, customer support is perceived by users as a major weakness.
Show Me the Money: Pricing and Perceived Value in Insightly Reviews
Beyond the quality of the software and its support, the cost and perceived value are crucial factors in any business software decision. Several Insightly reviews highlighted concerns related to pricing and how users felt about the value received for their investment.
One user expressed a strong feeling of being treated “like a cash machine,” suggesting they felt Insightly was constantly attempting to extract more money. This perception, noted in an Insightly review, can stem from factors such as features being locked behind expensive upgrades, unexpected fees, or a pricing structure that feels unfair.
The notion of having to “pay more for that” for useful features was explicitly mentioned by a user in their Insightly review. This point connects back to the earlier discussion about requiring Enterprise or API access for certain functionalities. If features considered essential or standard in competing CRMs are only accessible on the highest, most expensive tiers, users on lower plans may feel they aren’t getting the full value expected or needed, forcing costly upgrades.
A particularly striking point related to cost mentioned in the Insightly reviews was the “expensive entry level support” priced at “$1500/yr.” For small businesses, an additional annual fee of $1500 solely for “entry level support” on top of the subscription cost can be a significant barrier. It reinforces the idea that basic assistance may not be readily available through free channels, effectively making crucial support a premium feature. This cost structure led one user in an Insightly review to conclude that the platform was “not good for small business,” directly challenging Insightly’s stated target market positioning based on their experience with the pricing and support model.
Taken together, the comments on pricing and perceived value within these Insightly reviews suggest that some users felt the cost structure was high, lacked transparency regarding feature availability across plans, and demanded significant additional investment for essential support, leading to a perception that the platform was not as cost-effective or suitable for smaller budgets as its marketing might suggest.
The Numbers Don’t Lie: Decoding the Overall Insightly Trustpilot Score and Distribution
The Numbers Don’t Lie Decoding the Overall Insightly Trustpilot Score and Distribution
While individual reviews provide anecdotal evidence and specific examples, examining the overall score and rating distribution offers a quantitative summary of user sentiment on platforms like Trustpilot. This allows us to see the collective opinion of the users who chose to leave an Insightly review here.
The Verdict at a Glance: Insightly’s Overall Rating on Trustpilot
Based on the data provided from the Trustpilot page, Insightly holds an overall score of 2.4 out of 5 stars. Trustpilot classifies this score as “Poor.” This numerical rating directly reflects the cumulative feedback from reviewers and serves as a prominent indicator of general user satisfaction or dissatisfaction on the platform. A score of 2.4 is significantly below the midpoint of the 5-star scale, placing it firmly in the lower range of possible ratings and aligning with the “Poor” classification assigned by Trustpilot. This low score is primarily driven by the nature of the Insightly reviews left by these users.
Breaking Down the Stars: What the Rating Distribution Tells Us About Insightly Reviews
To understand how the 2.4 score is calculated, it’s crucial to look at how star ratings are distributed among the reviews. The Trustpilot page indicated a total of 7 Insightly reviews. Although this is a relatively small sample size compared to platforms with thousands of reviews, the distribution among these 7 is quite revealing:
- 5-star ratings: 14% (1 review)
- 4-star ratings: 0% (0 reviews)
- 3-star ratings: 0% (0 reviews)
- 2-star ratings: 14% (1 review)
- 1-star ratings: 72% (5 reviews)
This breakdown reveals a highly skewed pattern. Only one out of seven users (14%) provided a positive 5-star rating in their Insightly review. Zero users gave 3 or 4 stars, indicating no middle-ground positive experiences among these specific reviewers. Two users (14%) gave 2 stars, representing a slightly negative experience. The overwhelming majority – 72% – assigned the lowest possible rating of 1 star in their Insightly reviews.
This distribution is heavily weighted towards the negative end of the spectrum. Despite the small total number of Insightly reviews, the fact that nearly three-quarters are 1-star ratings strongly suggests that, within this specific group of reviewers on Trustpilot, dissatisfaction was not only present but extremely significant. It indicates that the negative experiences reported in the individual Insightly reviews discussed earlier are not isolated incidents among these reviewers but represent a dominant sentiment within this particular dataset. The high percentage of 1-star ratings is the primary factor contributing to the low overall “Poor” score of 2.4 for these Insightly reviews.
A Note on Engagement: Insightly’s Response to Negative Feedback
As directly noted on the specific Trustpilot page referenced for these Insightly reviews, the company “Hasn’t replied to negative reviews” on this platform. As previously discussed in the customer service section, a lack of response to public feedback, particularly negative comments in Insightly reviews, can be perceived negatively by prospective customers. While companies manage their online reputation differently across various platforms, the absence of engagement on a site dedicated to customer reviews might lead users to question the company’s attentiveness to customer concerns or their commitment to resolving issues raised in public forums. This observation is part of the overall picture presented by these specific Insightly reviews on Trustpilot.
The Good, The Bad, and The Ugly: A Summary Based on Provided Insightly Reviews
Having analyzed the individual components of the Insightly reviews from Trustpilot, let’s compile the feedback into a straightforward list of potential advantages and reported disadvantages based strictly on the data provided. This summary offers a quick overview of the key takeaways from this specific collection of user opinions on Insightly reviews.
Potential Advantages (Based on limited positive feedback and company description):
Drawing from the company description and the single positive review, we can identify some areas that might be considered potential strengths, or at least areas where positive experiences were reported by one user or claimed by Insightly itself:
- Claims to be a CRM solution suitable for small and mid-sized businesses, offering core functionalities like contact and lead management.
- Claims to integrate project management capabilities, aiming to provide a more unified platform for managing customer relationships alongside associated tasks and projects.
- Claims to include workflow automation features, intended to help businesses streamline processes and improve efficiency.
- Claims to offer reporting capabilities, essential for gaining insights into business performance.
- Claims to support 3rd-party integrations, which is vital for connectivity with other business tools.
- Reported as “Easy to use” by one user in an Insightly review, suggesting a positive user interface and learning experience for some individuals.
- One user found specific marketing features useful, like email campaign creation with templates, marketing automations, landing pages, and forms, indicating that these particular functionalities may work well for certain users of Insightly reviews.
It is crucial to remember that many of these points are based on company claims or the feedback of a single user within this specific dataset of Insightly reviews.
Reported Disadvantages (Based on the majority of negative reviews):
The overwhelming majority of the Insightly reviews on this Trustpilot page highlighted significant challenges and negative experiences. These points form the core of the critical feedback in these Insightly reviews:
- Overwhelmingly negative feedback regarding customer service, described with terms ranging from “zero” and “terrible” to “astonishingly slow tech support” and an “astounding lack” of support. Specific issues mentioned in Insightly reviews included slow response times (3-5 days for tickets) and a lack of basic courtesy like a missed demo apology.
- Experiences of numerous bugs and unresolved issues, with the software described as “Full of Bugs” and a basic functionality bug reportedly going unfixed for over a month, according to Insightly reviews.
- System reported as “clunky to use” and not flowing well, requiring “lots of jumping around,” suggesting potential inefficiencies in the user interface and workflow based on these Insightly reviews.
- Significant concerns about cost and pricing structure, including a feeling of being treated “like a cash machine,” needing to “pay more for that” for useful features, and expensive “entry level support” ($1500/yr) mentioned in Insightly reviews.
- Perception that the software is “not good for small business” due to cost and support structure, despite being targeted at SMBs, as noted in Insightly reviews.
- Reliability issues reported, including emails “not arriving and not reliable” and the search facility being deemed “hopeless” in Insightly reviews.
- Perception of poor treatment and lack of courtesy from the company, as noted by users in their Insightly reviews.
- User speculation that the company might be struggling, potentially impacting product improvement and support quality, as mentioned in an Insightly review.
- Lack of company engagement on this specific review platform, as indicated by Trustpilot noting that Insightly “Hasn’t replied to negative reviews,” adding another layer to the analysis of these Insightly reviews.
This side of the summary, derived from the majority of the Insightly reviews on this Trustpilot page, presents a consistent pattern of significant user dissatisfaction across multiple critical aspects of the software and the company behind it.
Looking Beyond Insightly: Exploring Alternatives Mentioned by Other Users
Looking Beyond Insightly Exploring Alternatives Mentioned by Other Users
When users are evaluating a software platform like Insightly, they are often comparing it against other solutions in the market. Review platforms like Trustpilot sometimes provide information about what other companies users were looking at or comparing. This can offer valuable context for prospective buyers, suggesting alternative options that other individuals interested in CRM solutions have considered, often based on their experiences reading Insightly reviews and looking elsewhere.
Who Else Are Users Considering? Alternatives Based on Trustpilot Data
The Trustpilot page for Insightly reviews provided a list of companies that people also looked at. These are other CRM providers or related business software platforms that users researching Insightly were concurrently exploring. This list essentially represents the competitive landscape from the perspective of a user on that specific page and offers a starting point for exploring other options if the feedback on Insightly raises concerns after reading the Insightly reviews.
The companies mentioned as alternatives that users also looked at were:
- HubSpot
- Zoho
- Pipedrive
- monday.com
- Freshsales
- Influence.co
- Apollo
- ucompares.com
This list includes several well-known players in the CRM and business software space, ranging from comprehensive platforms like HubSpot and Zoho to more sales-focused CRMs like Pipedrive and versatile work operating systems like monday.com. Freshsales is another CRM option, while Influence.co and Apollo might focus on specific areas like influencer marketing or sales intelligence. ucompares.com appears to be a comparison website frequently visited by those looking at various software options, including those reading Insightly reviews.
Comparing the Landscape: Alternative CRM Scores at a Glance
The Trustpilot data for these alternatives also included their overall Trustpilot scores, which provides a snapshot comparison of how these platforms are rated by their users on this specific platform. These scores offer a different perspective compared to the Insightly reviews:
- HubSpot: 4.5 (Excellent)
- Zoho: 4.5 (Excellent)
- Pipedrive: 4.5 (Excellent)
- monday.com: 4.6 (Excellent)
- Freshsales: 4.6 (Excellent)
- Influence.co: 3.8 (Great)
- Apollo: 4.8 (Excellent)
- ucompares.com: 4.7 (Excellent)
Comparing these scores to Insightly’s 2.4 (Poor) score on the same platform is highly informative. The alternatives listed have significantly higher overall ratings, all ranging from 3.8 (Great) to 4.8 (Excellent). This stark contrast in scores suggests that, at least among the users who reviewed these platforms on Trustpilot, the level of satisfaction experienced with these alternative solutions was substantially higher than that reported by users who left Insightly reviews on its page. For readers evaluating CRM options, this comparison, derived directly from the same data source as the Insightly reviews, highlights that there are many other platforms in the market that users on Trustpilot rate much more favorably. Exploring these alternatives, and reading their reviews on Trustpilot and other platforms, would be a logical next step for anyone whose concerns are raised by the Insightly reviews analyzed here.
The Final Take: What Insightly Reviews on Trustpilot Mean for Your Decision
The Final Take What Insightly Reviews on Trustpilot Mean for Your Decision
We’ve conducted a detailed analysis of the Insightly reviews provided on a specific Trustpilot page, examining individual comments, common themes, and the overall numerical rating. Our exploration has strictly adhered to the data presented in the outline, offering a focused view based solely on this particular dataset of Insightly reviews. Now, let’s synthesize these findings to understand what this collection of Insightly reviews might suggest for someone considering the platform.
Synthesizing the Feedback: The Overarching Story from Insightly Reviews
Based on the 7 Insightly reviews available on this specific Trustpilot page, the overarching story is one of significant user dissatisfaction. While the company description promises a comprehensive CRM for SMBs with features like project management and automation, and one user had a positive experience highlighting ease of use and specific marketing features, the vast majority of the feedback in these Insightly reviews was highly critical.
The most prominent issues raised in these Insightly reviews centered on:
- Customer Service: Described in universally negative terms (“zero,” “terrible,” “slow,” “astounding lack”). This was a recurring and emphatic complaint among the Insightly reviews, suggesting that users felt unsupported.
- Bugs and Reliability: Reports of the software being “Full of Bugs,” basic functions like filters not working, and critical features like email being unreliable were prominent in Insightly reviews. An unresolved month-long bug was also highlighted.
- Pricing and Value Perception: Users felt like a “cash machine,” believed useful features required expensive upgrades (Enterprise/API), and found the “entry level support” fee ($1500/yr) exorbitant, leading to the conclusion in some Insightly reviews that it wasn’t suitable for small businesses.
- User Experience: While one user found it easy, another described it as “Clunky” and requiring “jumping around.” The lack of free setup videos was also noted in an Insightly review, hinting at potential challenges in adoption without paid resources.
- Company Responsiveness: The lack of replies to negative Insightly reviews on the platform was observed, potentially reflecting poorly on the company’s engagement with public feedback.
This synthesis of the Insightly reviews paints a largely negative picture from the perspective of this small but vocal group of reviewers.
Who Should Be Cautious Based on These Insightly Reviews?
Based strictly on the feedback analyzed from this particular Trustpilot page, potential users who prioritize the following should exercise significant caution and definitely seek out more information from other sources beyond these specific Insightly reviews:
- Businesses requiring highly responsive and readily available customer support: The consistent complaints about support quality and speed within the Insightly reviews suggest that getting help when you need it might be a major challenge.
- Businesses on a tight budget, especially SMBs: The feedback on pricing, the need for expensive upgrades for useful features, and the high cost of even “entry level support” in Insightly reviews indicate that the total cost of ownership might be higher than expected or prohibitive for smaller budgets.
- Users who need a highly reliable system with minimal bugs: The reports of numerous bugs and unresolved issues, alongside reliability concerns for core functions like email and search mentioned in Insightly reviews, suggest that the platform might not be as stable or dependable as needed for critical business operations.
- Businesses that prefer extensive free learning resources for onboarding: The comment about the lack of free setup videos in an Insightly review implies that getting started efficiently might require investment in paid support or training.
Essentially, if you are an SMB looking for an affordable, reliable, and well-supported CRM solution, these specific Insightly reviews on Trustpilot suggest that Insightly might not meet those needs, based on the experiences reported by these users.
Your Next Steps: Navigating the CRM Choice Journey
It is important to reiterate that our analysis has been confined to the Insightly reviews found on one specific Trustpilot page, comprising a relatively small number of reviews (7 total). While the high percentage of 1-star ratings within this dataset is a strong indicator of dissatisfaction among these reviewers, this snapshot may not represent the entire universe of Insightly users or their experiences on other review platforms.
However, the pattern of complaints, particularly regarding customer service, bugs, and pricing perception, is consistent across multiple negative Insightly reviews within this dataset and warrants careful consideration.
If you are currently evaluating Insightly, we strongly recommend the following practical steps, informed by the insights gleaned from this analysis of Insightly reviews:
- Look Beyond This Page: Do not rely solely on the Insightly reviews from this single Trustpilot page. Seek out reviews on other reputable platforms (like G2, Capterra, software comparison sites) to see if the themes observed here are consistent across a wider range of users. Look for a larger volume of reviews for a more statistically significant picture than provided by these 7 Insightly reviews.
- Explore the Alternatives: As highlighted by the “People also looked at” data, many users considering Insightly also explored other options like HubSpot, Zoho, Pipedrive, and monday.com, which currently boast significantly higher Trustpilot scores than the Insightly reviews indicate for Insightly. Research these alternatives thoroughly and compare their features, pricing, and importantly, their user reviews across multiple platforms.
- Test Drive the Software (If Possible): Sign up for a free trial or request a personalized demo (and pay attention to the demo experience and follow-up, recalling the user who mentioned a missed demo in the Insightly reviews). Hands-on experience is the best way to evaluate ease of use and workflow for your specific needs.
- Inquire About Support and Reliability: Directly ask the Insightly sales team specific questions about their support response times, available free learning resources, bug resolution process, and system uptime statistics. Be prepared to discuss the concerns raised in user Insightly reviews, like the high cost of entry-level support or reports of unresolved bugs.
- Understand the Pricing Tiers: Get a clear and detailed breakdown of pricing across all tiers, including what features are included at each level and any additional costs for support, integrations, or exceeding usage limits. Ensure you understand what requires higher-tier plans or API access, echoing concerns from Insightly reviews.
Choosing a CRM is a significant decision for any business. While the Insightly reviews on this specific Trustpilot page raise considerable concerns, particularly around support, reliability, and value for money based on the experiences of those specific users, a comprehensive evaluation requires looking at the broader landscape. Use the feedback analyzed here from these Insightly reviews as valuable warning signs and specific areas to investigate further as you continue your CRM selection journey. Your goal is to find a platform that not only offers the features you need but is also reliable, well-supported, and provides clear value for your investment.
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