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ToggleCreatio Reviews: Examining Customer Feedback from Trustpilot (2024/2025)

Creatio Reviews Examining Customer Feedback from Trustpilot (20242025)
Exploring the User Experience: What Trustpilot Reveals About Creatio as a Customer Relationship Management Software
Embarking on the selection process for business software can often feel like navigating a complex labyrinth. With a multitude of options competing for attention, gaining a genuine understanding of the user experience becomes critically important. Our investigation begins with Creatio, a vendor positioned within the competitive landscape of customer relationship management software and broader workflow automation tools. To gather insights into its practical application, we have concentrated our analysis on the feedback available directly on the dedicated Creatio reviews page hosted by Trustpilot.
Looking at the initial data paints a stark picture. As per our analysis based on the specific information provided, Creatio currently holds an overall rating of just 2.4 stars out of a possible 5. Trustpilot categorizes this score as ‘Poor’. This rating is derived from a relatively small yet revealing total of 12 user reviews. A particularly noteworthy aspect is the distinct distribution pattern of these stars, which shows a strong bias towards the lowest possible scores.
The objective of this article extends beyond merely reporting a statistic; it aims to explore the underlying narratives. We intend to break down the specific points raised by these Trustpilot users – highlighting praises, identifying problems, noting surprises, and acknowledging disappointments. By examining common themes and particular issues, we can gain a clearer perspective on the user journey *as reflected exclusively in this specific dataset*. We will dissect the overall rating breakdown, investigate the recurring positive and negative experiences detailed in the comments, synthesize these into a concise list of pros and cons based *solely* on these reviews, briefly consider how this rating compares to others listed alongside Creatio on the platform, and finally, offer an interpretation of what this specific Trustpilot feedback might imply for organizations contemplating Creatio as their next customer relationship management system or customer resource management solution.
Choosing the correct tool is fundamental for effectively managing valuable customer interactions and optimizing internal processes. Therefore, incorporating the candid perspectives of those who interact with the software daily is an indispensable phase in the evaluation journey. Let’s examine the numbers closely, as they form the basis of this particular Trustpilot viewpoint on the customer relationship management software.
Creatio’s Trustpilot Score: Decoding the Numbers Behind the Customer Relationship Management System Rating

Creatio’s Trustpilot Score Decoding the Numbers Behind the Customer Relationship Management System Rating
Numbers can convey a significant amount of information, and on user review platforms like Trustpilot, they provide an immediate snapshot of how customers feel. For Creatio, based specifically on the data we are analyzing, the numerical representation is quite telling, indicating a challenging experience for a considerable proportion of users who opted to provide feedback on this site. Understanding the numerical breakdown is key to evaluating a customer relationship management software.
Here is a breakdown of the raw data from the Creatio Trustpilot page:
- Overall Score: 2.4 out of 5 stars
- Trustpilot Category: Poor
- Total Reviews Analyzed: 12
Now, let’s look at how these 12 reviews are spread across the various star ratings. A particularly pronounced pattern emerges in this distribution:
- 5-star reviews: 25% of total reviews (3 reviews)
- 4-star reviews: 0% of total reviews (0 reviews)
- 3-star reviews: 0% of total reviews (0 reviews)
- 2-star reviews: 0% of total reviews (0 reviews)
- 1-star reviews: 75% of total reviews (9 reviews)
This pattern reveals a highly unbalanced distribution. It doesn’t show mixed feedback centered around a moderate score; instead, the reviews are almost exclusively concentrated at the extreme ends of the scale (5-star and 1-star), with a significant majority falling into the lowest possible rating. The complete lack of reviews in the 4, 3, or 2-star categories is striking and suggests that, among this specific group of users providing feedback, experiences were either very positive (for a small segment) or overwhelmingly negative (for the clear majority). This numerical split is unusual for a customer relationship management system.
What conclusions can be drawn about the user experience from this numerical distribution, as reflected in these particular reviews? Primarily, it indicates that 75% of these reviewers found Creatio failed to meet even basic expectations, resulting in considerable dissatisfaction. Although 25% of the reviews were positive, showing good experiences for some users, their number is substantially overshadowed by the volume of critical feedback. This numerical imbalance immediately highlights potential problem areas that warrant deeper investigation into the qualitative comments. When evaluating a customer resource management system, a distribution this heavily weighted towards 1-star ratings, even within a small sample size, serves as a strong indicator that prospective users should carefully examine the specific reasons cited by those who were dissatisfied.
Grasping this numerical context is essential before exploring the specific written comments from users. It establishes the background and helps explain why the overall rating is classified as ‘Poor’, underscoring the prevalence of challenging experiences among this group of reviewers who chose to share their thoughts on Trustpilot regarding their Creatio customer relationship management software.
Delving Deeper: Exploring User Feedback and Common Experiences with Creatio as a Customer Resource Management Platform

Delving Deeper Exploring User Feedback and Common Experiences with Creatio as a Customer Resource Management Platform
Beyond the quantifiable metrics lies the essence of user reviews: the specific comments detailing triumphs, frustrations, and the practical reality of using the software day-to-day. In this part of our analysis, we transition from statistics to explore the actual statements made by Creatio users on Trustpilot. Our aim is to identify recurring themes and experiences that influenced their given ratings. It is important to reiterate that this analysis is strictly limited to the feedback found in the source material, offering a snapshot based solely on these 12 reviews of the customer relationship management system.
Positive Aspects: Praises and Favorable Experiences Highlighted by Creatio Users
Despite the low overall Trustpilot score, largely attributable to the volume of negative feedback, it is crucial to acknowledge the positive experiences shared by the minority of reviewers who awarded 5 stars. These reviews offer insights into areas where Creatio appears to be meeting or surpassing expectations for certain users. Based on the provided feedback, the key positive points observed include:
- Excellent Support Team: Several positive reviews specifically commended the high quality of the support provided. Users mentioned responsiveness, helpfulness, and the support staff’s capability to effectively resolve issues. A particular individual, ‘Kemi from support,’ received a specific mention, suggesting positive, personalized interactions with support personnel. This indicates that for those users who encountered problems, the support channel proved to be a significant positive element. In the intricate world of customer relationship management software, reliable support is a fundamental necessity, and these reviews suggest Creatio might be delivering in this area for some customers.
- Effectiveness for Specific Tasks: Some positive feedback highlighted Creatio’s strong performance for particular use cases. Areas like document management and workflow automation were cited as functionalities where the platform worked effectively. This suggests that for users whose primary business needs align with these specific capabilities, Creatio can function as a suitable and productive tool. This underlines that the user experience is not universal and can significantly depend on how the customer relationship management system is being employed.
- Smooth Upgrade Process: One reviewer noted the straightforward nature of yearly upgrades, even when substantial customizations had been implemented. This is a noteworthy positive for enterprise software, where upgrades often involve complexity, expense, and potential disruption, especially with custom elements. A smooth upgrade path signifies a degree of platform stability and backward compatibility that is highly valued by technical users and administrators managing a customer resource management implementation.
- Previous Mentions of Flexibility: While potentially from older reviews or contrasting with more recent criticisms, there was a point related to the platform being perceived previously as “super-flexible no-code.” Although contradicted by subsequent negative feedback, its mention in a positive context shows that flexibility or ease of configuration *was* considered a positive attribute by some users at one point in time.
These points serve as a counterpoint to the predominant negative sentiment. They demonstrate that Creatio does possess strengths and is providing value to certain users, particularly in support interactions and specific functional domains such as workflow or document handling. A potential user evaluating this customer relationship management software should consider whether their primary requirements align with these highlighted positive areas.
Encountering Challenges: Key Criticisms and Negative Experiences Reported by Dissatisfied Users

Encountering Challenges Key Criticisms and Negative Experiences Reported by Dissatisfied Users
The substantial number of 1-star reviews on Trustpilot presents a picture of significant difficulties and frustrations encountered by a large segment of the reviewers. These criticisms span various issues, ranging from fundamental performance problems to complexities in development and concerns regarding support quality. Grouping similar issues reveals recurring pain points that appear to heavily influence the user experience with this customer relationship management system.
- Performance Issues: A Digital BottleneckPerhaps the most frequently and strongly criticized aspect is the performance of the platform. Users described Creatio as consistently “slow,” with pages that would “hang” or take excessively long periods to load. Specific examples included cases taking “30+ seconds” to load, a delay that is particularly debilitating in a fast-paced business environment where swift access to customer data is essential. The system was reported to be unresponsive, leading to frustrating delays and impeding productivity. Within the context of customer relationship management software, designed to streamline interactions, slowness is not merely an inconvenience; it represents a fundamental obstacle to efficient work. Imagine attempting to assist a customer on the phone or respond promptly to a critical lead when every click requires a significant pause – this is the reality depicted by many of these reviewers.
- Usability & UI Problems: A Confusing User InterfaceBeyond speed, users reported substantial difficulties with the system’s usability and its user interface (UI). A major complaint was the lack of mobile-friendliness, rendering it challenging or impractical to use the platform effectively on smartphones or tablets – a crucial requirement for modern sales and service teams who work remotely or in the field. The UI itself was described as inflexible, with specific criticism directed towards the “Freedom UI.” Users found the layout problematic, making it difficult to locate necessary information efficiently. Documentation also presented difficulties, being described as confusing or outdated, sometimes mixing instructions for older and newer UIs, which created a steeper and unnecessary learning curve. An intuitive and responsive UI is paramount for achieving high user adoption and operational efficiency within a customer relationship management system, and these reviews suggest Creatio falls short for many in this critical area.
- Technical & Development Challenges: The “No-Code” DiscrepancyA striking theme emerging from the criticisms is the apparent contradiction between the platform’s marketing claims (such as being “no-code” or “low-code”) and the actual experiences encountered when attempting configuration or development. Users reported that even seemingly simple tasks necessitated coding knowledge, requiring familiarity with JavaScript, HTML, CSS (for web forms), and even C# (for process development). This directly conflicts with the expectation of a user-friendly platform where business analysts or non-developers can implement changes without requiring deep technical expertise. Furthermore, reviews highlighted a deficiency in robust error handling, leading to unexpected system freezes or crashes. This instability resulted in frustrating downtime and potential loss of work, severely compromising reliability – a fundamental requirement for an enterprise-grade customer resource management platform.
- Missing Features: Gaps in Basic FunctionalitySome reviewers pointed out the absence of features they considered standard or basic in comparable systems. A specific example cited was the lack of sorting options on list views. Such omissions compel users to develop workarounds or abandon common data manipulation tasks, adding friction to workflows and diminishing efficiency. In a mature market for customer relationship management software, the expectation is that core, fundamental features are readily available and function reliably.
- Support & Enterprise Readiness Concerns: Not Meeting High ExpectationsWhile some reviews praised the support team, others expressed criticism regarding support quality, presenting a mixed picture. More broadly, dissatisfied users felt the platform was not truly “enterprise ready.” This perception appears to stem from the combined impact of performance problems, instability (crashes), perceived lack of basic features, and the unexpected technical complexities. One reviewer explicitly stated that transitioning to Creatio felt like a step backward from other systems they had previously used, specifically mentioning Salesforce in a comparative context (based *only* on their personal experience recounted in the review). For organizations requiring a robust, scalable, and dependable customer resource management platform capable of handling complex operations and large volumes of data, these reviews raise significant questions about Creatio’s suitability based on these specific user experiences.
- Specific Context Issues: The Potential Firstport ExperienceSeveral negative reviews seem connected to a particular portal implementation, possibly for an entity named “Firstport.” The repeated complaints within this specific context suggest that issues related to the implementation or performance of this particular project significantly impacted the end-users’ experience. While potentially localized to a specific deployment, the concentration of related negative feedback within this small Trustpilot sample is noteworthy and illustrates how implementation quality can profoundly influence the perceived performance and usability of the underlying customer relationship management system.
- AI Co-pilot: Providing Irrelevant AdviceA specific, though single, complaint mentioned the AI co-pilot feature delivering “irrelevant or nonsensical advice.” While AI features are becoming increasingly common in customer relationship management software, this feedback points to potential immaturity or poor execution if the tool fails to offer useful or accurate assistance, thereby potentially adding to user frustration instead of alleviating it.
Taken together, these criticisms portray a customer relationship management system that, for many reviewers on Trustpilot, struggles with foundational aspects like speed, usability, and stability, while also presenting unexpected technical hurdles during customization. These points represent significant potential barriers for businesses evaluating Creatio based on this particular set of user testimonials.
Evaluating the Feedback: Creatio Pros and Cons Derived Exclusively from the Provided Trustpilot Reviews

Evaluating the Feedback Creatio Pros and Cons Derived Exclusively from the Provided Trustpilot Reviews
Based solely on the qualitative feedback shared by the 12 Creatio users on Trustpilot, we can condense the recurring positive and negative comments into a straightforward list of potential advantages and significant disadvantages. It is essential to reiterate that this compilation is drawn *only* from the specific points articulated in the reviews analyzed for this article and does not represent a complete evaluation of Creatio’s full capabilities or feature set based on information from other sources regarding the customer relationship management software.
Potential Advantages Highlighted by Users (Based on Reviews):
- Strong Support (for Some Users): As noted earlier, some reviewers reported genuinely positive interactions with the support team, finding them both responsive and helpful. This suggests that when users require assistance, there is the potential for effective problem resolution from Creatio’s support staff. Good support is a vital component of any robust customer relationship management system, and these positive mentions reflect favorably on that team.
- Effective for Specific Tasks: Reviews indicated that Creatio performed well when used for particular functions, such as managing documents and automating workflows. For organizations or specific departments where these capabilities are the primary focus, Creatio may offer effective solutions, according to the feedback from these users. This implies that the system’s strengths might reside in certain modular areas within its broader customer resource management offering.
- Smooth Upgrade Process: The positive comment regarding easy yearly upgrades, even with extensive customizations in place, is a notable point. This can save considerable time, effort, and potential disruption for IT departments and end-users compared to systems where upgrades are complex or tend to disrupt custom configurations. This ease of maintenance is a valuable asset for the long-term use of customer relationship management software.
- Potential for Flexibility (Historical Mention): While contradicted by other feedback, the mention of Creatio being previously perceived as a “super-flexible no-code” platform suggests that for certain users, or possibly in earlier versions or specific configurations, the platform provided a degree of flexibility and ease of use that was well-regarded.
These points represent the areas where Creatio received positive feedback from this small cohort of reviewers. They illuminate potential strengths that could be relevant depending on a business’s specific needs and priorities when selecting customer relationship management software.
Significant Disadvantages Raised by Users (Based on Reviews):
The extensive volume of negative feedback, accounting for 75% of the reviews, highlights several critical areas of concern. These are the issues that significantly detracted from the experience of the majority of these specific Trustpilot reviewers who were using the customer relationship management system:
- Poor Performance: This stands out as a major, frequently reported issue. Complaints about overall slowness, pages freezing or “hanging,” and lengthy loading times (e.g., 30+ seconds for cases) suggest a fundamental problem with the system’s speed and responsiveness. This directly impedes productivity and negatively impacts user satisfaction in a tool designed for dynamic interactions, such as customer relationship management software.
- Lack of Mobile-Friendliness: The inability to use the platform effectively on mobile devices severely restricts its usefulness for users who need access to CRM data and functions while working away from a traditional desktop setup. In today’s increasingly mobile work environment, this is a considerable disadvantage for a customer resource management system.
- User Interface Inflexibility and Required Coding: Criticisms directed at the UI (including the “Freedom UI”) and the necessity of using code (JavaScript, HTML, CSS, C#) even for tasks that seem relatively simple directly challenge the perception or marketing of the platform as “no-code” or “low-code.” This makes customization and configuration more difficult than expected for users who are not developers.
- Issues with Documentation and AI Tools: Confusing or outdated documentation makes the processes of learning the system and troubleshooting problems more challenging. The specific complaint regarding the AI co-pilot providing irrelevant advice also suggests potential immaturity or poor implementation if the tool fails to provide helpful or accurate assistance, adding to user frustration rather than reducing it within the customer relationship management software.
- Absence of Basic Features: The mention of missing fundamental functionality, such as sorting options on list views, points to gaps that can necessitate frustrating workarounds and detract from the overall usability of the customer resource management platform.
- Lack of Error Handling Causing Instability: Reports of the system freezing, crashing, and leading to unexpected downtime indicate problems with the platform’s stability and its ability to manage errors effectively. An unstable customer relationship management system is inherently unreliable and can potentially result in lost data and significant disruptions to business operations.
- Perceived as Not “Enterprise Ready”: The combination of reported performance issues, instability, and perceived feature gaps led some reviewers to conclude that Creatio is not suitable for enterprise-level demands, particularly when they compared it (based on their specific experience) to other systems like Salesforce.
- Overall Frustrating User Experience: Ultimately, the combined effect of these issues resulted in a highly frustrating experience for many users, described as being unusable at times or encountering a “screen of death.” This suggests a failure to deliver a smooth and efficient user journey within the customer relationship management software.
- Specific Issues in Certain Rollouts: The recurring problems mentioned in the context of the “Firstport” rollout suggest that specific implementations may encounter particular difficulties, potentially related to configuration, scale, or integration issues, which then significantly impact the end-user’s interaction with the customer resource management platform.
This list of disadvantages, drawn directly from the negative feedback within this specific set of reviews, offers potential users a clear understanding of the most significant challenges encountered by these particular Creatio customers on Trustpilot. These points represent areas where user expectations were evidently not met, leading to considerable dissatisfaction with the customer relationship management system.
By presenting the pros and cons side-by-side, derived solely from this limited set of Trustpilot reviews, prospective evaluators can quickly grasp the range of experiences reported – identifying specific areas of apparent success alongside major points of failure concerning the performance, usability, and reliability of the customer relationship management software.
Creatio’s Trustpilot Ranking Relative to Competitors: A Snapshot for Customer Relationship Management Software Evaluation

Creatio’s Trustpilot Ranking Relative to Competitors A Snapshot for Customer Relationship Management Software Evaluation
When potential users visit review platforms like Trustpilot, they often look at specific products but also explore suggested alternatives within similar categories. Trustpilot’s “People also looked at” section provides a list of other companies users have explored alongside the one they are currently viewing. It offers an interesting, albeit limited, perspective to see how Creatio’s rating on this specific page compares to the ratings of other prominent vendors listed there. This comparison provides context for potential users evaluating different customer relationship management software options.
Based on the information provided in the outline, the “People also looked at” section on the Creatio Trustpilot page includes other well-known vendors operating in the customer relationship management software and related markets, each displaying their respective Trustpilot rating:
- HubSpot: 2.2 stars
- Zoho: 4.1 stars
- Salesforce: 1.5 stars
- (Other vendors might also be listed in the original source context, but the pattern among these prominent examples is key.)
It is absolutely crucial to understand that this comparison is *not* an in-depth analysis of features, a comparison of pricing structures, or a detailed evaluation of each platform’s overall capabilities or market standing. It is simply an observation of where Creatio’s Trustpilot rating of 2.4 stars statistically sits within this particular list of alternative vendors that Trustpilot users, browsing the Creatio page, also considered. These other vendors typically have vastly different numbers of reviews, cater to different user bases, and their scores are influenced by their own unique sets of positive and negative feedback, unlike the small sample for Creatio’s customer relationship management system.
For example, although Salesforce has a lower rating (1.5) based on *its* Trustpilot reviews (which are likely far more numerous than Creatio’s 12), this does not automatically imply that Creatio is functionally ‘better’ than Salesforce as a customer relationship management system Similarly, Zoho’s significantly higher rating (4.1) does not inherently mean it is the ideal choice for every business when compared to Creatio. Each platform addresses different business needs, scales, and budget requirements, and their Trustpilot scores are aggregates representing potentially hundreds or thousands of diverse user experiences.
Therefore, while observing Creatio’s 2.4 score within the context of this specific list of suggested alternatives on Trustpilot is interesting for understanding its competitive positioning *on that review platform*, it should not be the sole or primary basis for evaluating the functional merits of these distinct customer relationship management software options. The value here is simply recognizing that users considering Creatio are also exploring these other major players, and seeing how Creatio’s specific Trustpilot user sentiment (as indicated by its score from these 12 reviews) statistically aligns *on that specific list* with the sentiment for others. Evaluating a customer resource management system requires looking much deeper.
The key takeaway from this section should be the awareness that the market for customer resource management is broad and dynamic, with users actively comparing multiple options. Trustpilot offers one data point within this broader comparison process, but a comprehensive evaluation necessitates looking far beyond just the aggregated score on a single review site, especially when the sample size for one of the products (Creatio, with only 12 reviews in this case) is quite small compared to potentially thousands for competitors.
Concluding Thoughts: Interpreting the Trustpilot Feedback on Creatio’s Customer Relationship Management System

Concluding Thoughts Interpreting the Trustpilot Feedback on Creatio’s Customer Relationship Management System
We have now completed an examination of the specific feedback shared by Creatio users on Trustpilot, analyzing both the statistical data and the narratives provided within the reviews. Based strictly on the 12 reviews available in our source material, a distinct, though somewhat concerning, image emerges regarding the user experience with Creatio’s customer relationship management software, at least as it is presented on this particular platform.
Our analysis confirms that the platform’s overall low score of 2.4 stars is largely attributable to the substantial percentage of 1-star reviews, which constitute 75% of the total. This score is not indicative of marginally negative feedback; rather, it signals that the significant majority of these specific reviewers encountered fundamental issues that led to a profoundly unsatisfactory experience. The complete absence of any reviews in the mid-range categories (4, 3, or 2 stars) further underscores the highly polarized nature of the feedback Creatio has received on this page – users were either exceptionally pleased or deeply dissatisfied.
The most prevalent and severe criticisms articulated by these users highlight fundamental challenges with the platform: debilitating performance issues (slowness, freezing, protracted load times), significant obstacles related to usability (lack of mobile compatibility, UI inflexibility), a perceived disconnect between marketing assertions (like “no-code”) and the actual requirement for technical skills, and frustrating instability resulting from poor error handling, which caused downtime. These are not minor inconveniences; they are issues that can directly impede an organization’s ability to effectively utilize the customer relationship management system in daily operations.
While we have acknowledged the presence of a small number of positive reviews that praised aspects like good support, effectiveness in specific functions (workflow, documents), and smooth upgrades, it is crucial to note that these are heavily outnumbered by the negative comments. Furthermore, the context surrounding some negative feedback, particularly concerning the recent “Firstport” rollout, suggests that certain challenges might be linked to specific implementations or potentially newer versions or modules of the platform. This raises the possibility that the positive reviews, if older or related to different use cases, might be less representative of current pain points experienced by some users of the customer resource management system.
So, what implications does this specific Trustpilot feedback hold regarding the suitability of Creatio as a customer relationship management software, based *solely* on this set of reviews? It strongly suggests that potential users should exercise considerable caution, particularly if factors like performance speed, mobile accessibility, genuine “no-code” configuration ease, system stability, and perceived enterprise-readiness are essential requirements for their business. The reviews indicate significant challenges in these key areas, which could make the platform difficult to adopt and potentially disruptive to ongoing business processes.
It is absolutely critical to reiterate the inherent limitation of this analysis: it is based *only* on a small sample size of 12 reviews sourced from a single review platform, Trustpilot. This limited dataset may not accurately represent the diverse experiences of the entire Creatio user base, the full spectrum of its product capabilities across different modules, or feedback available on other review websites or through direct customer testimonials. A small number of reviews can be disproportionately skewed by a few highly positive or negative experiences, especially if they are connected to a specific project implementation, as the mentions of “Firstport” might suggest.
For any business evaluating Creatio, or indeed any other customer resource management solution, this analysis serves as a vital starting point. It effectively highlights specific points of criticism – most notably concerning performance, mobile usability, and the practical reality of the “no-code” development experience – that warrant thorough further investigation. Prospective users should not rely solely on this information. They should actively seek a broader range of insights from various sources, including other review platforms, detailed case studies, and, if possible, direct conversations with existing users. Most importantly, they should leverage detailed product demonstrations and free trials, asking targeted questions specifically about performance metrics, mobile functionality, the ease of configuration without requiring code, and the system’s approach to error handling and ensuring stability, especially within the context of their own specific use cases, workflows, and anticipated data volumes. Personally evaluating the system (“kicking the tires”) remains the most effective way to determine if the issues reported by these 12 Trustpilot reviewers are relevant and applicable to their unique operational needs and environment when considering customer relationship management software.
Ultimately, incorporating user feedback is an indispensable step when evaluating complex business tools like customer relationship management software. While insights from a single source and a small sample size present only a partial view, they can effectively illuminate potential warning signs and specific areas that demand deeper scrutiny before making a significant investment in a new customer resource management platform.
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