About car rental near me rentalcars.com
About car rental near me rentalcars.com
Rentalcars.com is a global online car rental service that operates under the umbrella of Booking.com, providing customers access to car rentals in over 160 countries and 50,000 locations worldwide. Despite its extensive reach and affiliation with a reputable brand, customer experiences with Rentalcars.com have been mixed, often highlighting significant issues with service quality and customer support.
Customer Feedback and Ratings
Overall Ratings
- Trustpilot: The company has received a low rating of approximately 1.3 stars based on over 1,000 reviews, indicating widespread dissatisfaction among users. Many customers report unexpected charges, poor customer service, and issues with vehicle availability.
- Which?: In contrast, Rentalcars.com garnered a more moderate rating of three stars for customer service. While some users appreciated clear communication regarding bookings, many expressed frustration when problems arose, noting that the company was unhelpful in resolving issues with rental providers.
Common Issues Reported by Customers
- Unexpected Charges: Numerous reviews mention that customers were charged significantly more than the initial booking price. For instance, one user reported a rental that escalated from $108.90 to nearly $600 due to additional fees imposed at the rental counter.
- Vehicle Availability: Customers have faced situations where the vehicle class they booked was not available upon arrival. This often necessitated costly upgrades or led to the cancellation of reservations altogether.
- Customer Support: Many users highlighted difficulties in reaching customer service for assistance. Complaints included long wait times and unresponsive support channels when trying to resolve booking issues or seek refunds.
While Rentalcars.com offers a wide range of options for car rentals globally, its reputation is marred by numerous negative reviews focusing on hidden fees, inadequate customer service, and frustrating booking experiences. Potential customers are advised to consider these factors and possibly explore direct bookings with rental companies or alternative services that may offer better support and transparency.
What are the most common complaints about Rentalcars.com
What are the most common complaints about Rentalcars.com
The most common complaints about Rentalcars.com revolve around several key issues that have been consistently highlighted by customers. These complaints primarily focus on unexpected fees, poor customer service, and problems with vehicle availability. Here’s a detailed breakdown:
Key Complaints
1. Unexpected Charges
- Many customers report significant discrepancies between the initial quoted rental price and the final amount charged at the rental counter. For example, a booking advertised for $108.90 ended up costing nearly $600 due to additional fees imposed at pickup.
- Customers have also expressed frustration over mandatory insurance fees that were not clearly communicated during the booking process, leading to inflated final costs
2. Customer Service Issues
- A recurring theme in reviews is the difficulty in reaching customer support when issues arise. Many users have reported long wait times and unresponsive service, especially when attempting to resolve problems related to their bookings or refunds
- Some customers described experiences where their requests for assistance were met with dismissive or unhelpful responses from support staff, leading to feelings of frustration and helplessness
3. Vehicle Availability Problems
- Customers frequently encounter issues with vehicle availability upon arrival. Instances where booked vehicles were not available or were substituted with different models have been reported, often without prior notification
- There are also complaints about being charged deposits that are excessively high, with some customers being informed of additional charges at the time of pickup that they were not prepared for
4. Cancellation and Refund Difficulties
- Many users have reported challenges in obtaining refunds for canceled bookings or deposits withheld by Rentalcars.com. Some have noted that despite following all procedures, they faced delays or outright denials of their refund requests
Overall, while Rentalcars.com may offer competitive prices initially, these common complaints suggest that customers often face significant challenges that can lead to a frustrating rental experience. Potential users are advised to proceed with caution and consider these factors before making a reservation.
How does Rentalcars.com compare to other car rental brokers
How does Rentalcars.com compare to other car rental brokers.
Rentalcars.com is a well-known car rental broker that operates under the Booking.com umbrella, offering services in over 160 countries. While it provides a convenient platform for comparing and booking car rentals, its performance relative to other brokers reveals both strengths and weaknesses.
Customer Satisfaction and Ratings
Rentalcars.com has received mixed reviews from customers. According to a survey by Which?, it holds a customer score of 73%, which is lower than some of its competitors. For instance, Zest Car Rental, which has been awarded the
Which? Recommended Provider
status, boasts a significantly higher customer satisfaction score of 90%. Other notable brokers include AutoEurope at 80% and Doyouspain at 74%, both of which also outperform Rentalcars.com in terms of customer service ratings. While Rentalcars.com scored
four out of five stars
for communication, many users reported dissatisfaction with its customer service when issues arose during the rental process. This contrasts sharply with Zest Car Rental, which is praised for its robust customer support and proactive problem resolution.
Price Competitiveness
When it comes to pricing, Rentalcars.com often competes well but does not always offer the lowest rates. A study indicated that in 61% of cases, online brokers provided the best car rental deals, but there were instances where direct bookings with rental companies were cheaper. For example, when renting from Sixt or Enterprise, customers sometimes found better prices by booking directly rather than through brokers like Rentalcars.com.
In specific price comparisons, Rentalcars.com was found to be on par with or slightly more expensive than direct rental company rates in several cases. For instance, while it offered competitive rates for rentals at major airports, direct bookings sometimes yielded better discounts, especially when opting for “pay now” options.
Comparison with Other Brokers
Here’s a comparative overview of Rentalcars.com against some other popular car rental brokers:
| Car Hire Broker | Customer Score | Recommended Provider | Avg Price per Day |
|---|---|---|---|
| Zest Car Rental | 90% | Yes | £31 |
| AutoEurope | 80% | No | £41 |
| Doyouspain | 74% | No | n/a |
| Rentalcars.com | 73% | No | £40 |
| Expedia | 71% | No | n/a |
| DiscoverCars | 64% | No | n/a |
This table highlights that while Rentalcars.com is a viable option for car rentals, it does not stand out as the top choice based on customer satisfaction and competitive pricing compared to others like Zest or AutoEurope
In summary, while Rentalcars.com offers a user-friendly platform and decent pricing options for car rentals globally, it falls short in customer service ratings compared to leading competitors. Users looking for the best deals and reliable support may find better alternatives in brokers like Zest Car Rental or AutoEurope. It is advisable for customers to compare prices across multiple platforms and consider customer service experiences before making a booking decision.
How does Rentalcars.com’s customer service compare to other brokers
How does Rentalcars.com’s customer service compare to other brokers
Rentalcars.com, a well-known car rental broker, has garnered significant attention for its customer service, which has been a point of contention among users. Here’s how it stacks up against other car rental brokers in terms of customer service quality.
Customer Ratings
- Rentalcars.com: The platform has a notably low customer rating of 1.3 stars from over 1,100 reviews on Sitejabber, indicating widespread dissatisfaction. Many customers report issues with credit card charges, cancellation fees, and particularly poor customer service experiences when problems arise with their rentals
- Which? Ratings: According to Which?, Rentalcars.com received a customer score of 73%, which is below many competitors. It earned an average rating of three stars for customer service, with users frequently stating that the company “refused to help” when faced with issues related to their bookings
- Competitors: In comparison, brokers like Zest Car Rental have received much higher ratings, with Zest scoring 90% in customer satisfaction and being recognized as a recommended provider. AutoEurope also performs better with an 80% score. This stark contrast highlights Rentalcars.com’s struggles in providing satisfactory customer support.
Common Customer Complaints
Customers of Rentalcars.com often cite the following issues:
- Unresponsive Support: Many users have reported difficulty reaching customer service representatives when problems arise. Complaints include unhelpful responses and long wait times for assistance
- Reservation Issues: There are numerous accounts of customers being denied their reservations at the rental counter due to undisclosed conditions or miscommunications, leading to additional costs and frustration
- Refund Delays: Customers have expressed frustration over delays in receiving refunds after returning vehicles, with some waiting weeks without resolution
In contrast, competitors like Zest Car Rental are frequently praised for their responsive and helpful customer service, which significantly enhances user experience during the rental process.ConclusionOverall, Rentalcars.com appears to struggle significantly in the realm of customer service compared to its competitors. While it offers competitive pricing and a wide selection of vehicles, the low satisfaction ratings and numerous complaints about unresponsive support suggest that potential customers may want to consider alternative brokers that provide more reliable and supportive service. Users looking for a hassle-free experience are likely to find better options with companies like Zest Car Rental or AutoEurope.
Are there any hidden fees when booking through Rentalcars.com
Are there any hidden fees when booking through Rentalcars.com
When booking through Rentalcars.com, there are potential hidden fees that customers should be aware of. Based on user experiences and reviews, several issues have been highlighted regarding unexpected charges and customer service challenges.
Common Hidden Fees and Issues
- Insurance Charges: Many users report that when picking up their rental car, they are presented with additional insurance options that can significantly increase the overall cost. These charges may not have been clearly communicated during the booking process, leading to frustration at the rental counter.
- Additional Fees from Rental Companies: Customers have experienced situations where the rental company charged fees that were not disclosed at the time of booking. This includes fees for services like GPS or young driver surcharges, which can add substantial costs to what seemed like a good deal initially.
- Credit Card Requirements: Some rental companies associated with Rentalcars.com require that the credit card used for booking be in the name of the primary driver. If this condition is not met, customers may be forced to purchase additional insurance at a high rate, further increasing their expenses
- Cancellation and Refund Policies: There are reports of customers losing their reservations if they arrive late, with no possibility of a refund. This has led to claims that Rentalcars.com does not adequately support customers in resolving these issues.
Customer Service Challenges
Many users have expressed dissatisfaction with Rentalcars.com’s customer service. Complaints include:
- Lack of Support: Users have reported that when issues arise, such as unexpected charges or missing services (like GPS), customer service often defers responsibility back to the rental company, leaving customers without assistance
- Difficulty in Contacting Support: Some customers have found it challenging to communicate effectively with customer service representatives, leading to unresolved disputes over charges and services
While Rentalcars.com can offer competitive prices compared to direct bookings with rental companies, it is essential for users to read the fine print and be prepared for potential hidden fees. Understanding these risks can help mitigate unpleasant surprises at the rental counter. Always consider checking reviews and experiences from other customers before finalizing your booking to ensure you are fully informed about what to expect.
How does Rentalcars.com compare to other car rental booking sites
How does Rentalcars.com compare to other car rental booking sites
Rentalcars.com is a prominent player in the car rental booking market, but its reputation and performance vary significantly compared to other car rental booking sites. Here’s a detailed comparison based on customer reviews, service quality, and overall value.
Customer Satisfaction
- Rentalcars.com has received a low customer rating of 1.3 stars from over 1,100 reviews on platforms like Sitejabber. Many customers report dissatisfaction due to hidden fees, poor customer service, and issues with reservations not being honored at pick-up locations. Complaints often highlight unexpected costs that far exceed the initial booking price, with some users stating they were charged up to six times the original fee upon vehicle collection.
- In contrast, other booking sites like Kayak and Booking.com, which also offer car rentals, generally receive better ratings. For instance, Booking.com has a solid reputation for transparency in pricing and better customer service experiences. However, it’s important to note that individual experiences can vary widely across all platforms.
Service Quality
- Rentalcars.com is described as having mediocre customer service, receiving an average of three stars in this area. While some users have reported clear communication regarding bookings, many others have faced challenges when trying to resolve issues. Customers frequently mention that once a problem arises, support becomes unhelpful or unresponsive.
- Other competitors like Zest Car Rental are noted for superior customer service and a more user-friendly experience. Zest has been recommended as a better alternative when it comes to handling issues related to bookings or rentals.
Pricing and Fees
- Rentalcars.com is often criticized for its lack of transparency regarding pricing. Users have reported that the initial quoted price does not reflect the final cost due to mandatory insurance fees and other charges that are only disclosed at the time of pick-up. This has led to accusations of it being a “scam” by some users who feel misled by the pricing structure.
- On the other hand, sites like Hertz and Enterprise, when booked directly, tend to have clearer pricing structures without the hidden fees that plague Rentalcars.com. Direct bookings can sometimes offer better deals or loyalty rewards that third-party sites do not provide.
Comparison Summary
| Feature | Rentalcars.com | Other Booking Sites (e.g., Kayak, Booking.com) |
|---|---|---|
| Customer Rating | 1.3 stars | Generally higher (around 4 stars) |
| Customer Service | Mediocre (3 stars) | Generally better with responsive support |
| Pricing Transparency | Often criticized for hidden fees | More transparent pricing structures |
| Overall Value | Poor due to hidden costs | Better perceived value with direct bookings |
What should I watch out for when booking through Rentalcars.com
What should I watch out for when booking through Rentalcars.com
Hidden Fees and Charges
- Prepayment Issues: Many users have reported being charged the full rental price upfront, which can be misleading as it may not include all fees associated with the rental. This practice has raised concerns about transparency, as customers often find additional charges at the pickup location.
- Mandatory Insurance: If you do not use a credit card in the name of the primary driver, you may be required to purchase expensive insurance from the rental company. This can significantly increase your overall cost and is a common complaint among users.
- Excessive Fees at Pickup: Customers have noted that they often encounter unexpected fees that can multiply the original booking cost by several times upon arrival at the rental desk. It’s crucial to clarify all potential charges before confirming your booking.
Customer Service Challenges
- Limited Support: Reviews indicate that customer service can be lacking, especially when issues arise. Many customers have expressed frustration with the responsiveness and effectiveness of support provided by Rentalcars.com. Problems reported include unhelpful automated responses and difficulty in resolving disputes with third-party rental companies.
- Third-Party Complications: Since Rentalcars.com acts as a broker for various rental companies, any issues you encounter will often need to be resolved through those third parties. This can lead to delays and additional complications if you need assistance or face problems during your rental period.
Booking Process Considerations
- Read Terms Carefully: Always ensure you read the terms and conditions thoroughly before completing your booking. This includes understanding cancellation policies, payment requirements, and any specific conditions tied to your rental agreement.
- Direct Booking Preference: Many experienced travelers recommend booking directly with car rental companies instead of through brokers like Rentalcars.com. This can help avoid some of the issues related to hidden fees and customer service challenges associated with third-party bookings.
How reliable are the car rental companies listed on Rentalcars.com
How reliable are the car rental companies listed on Rentalcars.com
The reliability of car rental companies listed on Rentalcars.com can vary significantly, as many users have reported mixed experiences. Here are some key points to consider regarding the reliability of these companies:
Customer Experiences
- Mixed Reviews: Many customers have shared their experiences on platforms like Reddit and Trustpilot, where a significant number of reviews highlight issues with hidden fees, poor customer service, and unexpected charges upon pickup. Some users have described their experiences as “scam-like,” citing instances where they were charged significantly more than initially quoted.
- Hidden Fees: A common complaint is the presence of hidden fees that are not disclosed during the booking process. Users have reported being charged exorbitant amounts for insurance or deposits that were not clearly outlined in their initial booking. This has led to frustration and dissatisfaction, particularly when customers arrive at the rental desk only to find that the total cost is much higher than expected.
- Customer Service Issues: Many reviews indicate that once a problem arises, customer support from Rentalcars.com can be lacking. Customers have reported difficulties in resolving issues with the rental companies, with some stating that support responses are automated and unhelpful. This has contributed to a perception of unreliability when dealing with problems post-booking.
Reputable Partners vs. Less Reliable Options
- Variety of Rental Companies: Rentalcars.com aggregates listings from various rental companies, including both well-known international brands and smaller local firms. While major companies may offer more reliable service, smaller or less established firms can pose risks in terms of service quality and transparency.
- Recommendations for Direct Booking: Given the variability in customer experiences, many travelers recommend booking directly with car rental companies instead of through brokers like Rentalcars.com. This approach can help avoid the complications that arise from third-party bookings and provide better transparency regarding fees and policies
In summary, while Rentalcars.com provides access to a wide range of car rental options, the reliability of the companies listed can be inconsistent. Customers should be cautious about hidden fees and potential issues with customer service. For those seeking a more reliable experience, it may be beneficial to book directly with reputable car rental companies rather than using a broker like Rentalcars.com.
What are the most common hidden fees associated with Rentalcars.com
What are the most common hidden fees associated with Rentalcars.com
When booking through Rentalcars.com, customers often encounter various hidden fees that can significantly increase the total cost of their car rental. Here are some of the most common hidden fees associated with using this service:
Common Hidden Fees
- Airport Pickup Fees: Many rental companies charge an “airport concession fee” or “concession recovery fee” for rentals picked up at airport locations. This fee can range from a few dollars to over $10 per day, depending on the location and rental company. To avoid this, consider renting from a location away from the airport.
- Additional Driver Fees: Adding extra drivers to your rental agreement often incurs additional charges, which can range from $5 to $15 per day per driver. Some companies may waive this fee for spouses or domestic partners if you join their loyalty programs.
- Young Driver Surcharge: Drivers under the age of 25 typically face a surcharge ranging from $25 to $50 per day, as they are considered higher-risk. This fee varies by rental company and location
- Insurance Charges: Rental agents may upsell insurance coverage at the counter, which can double your rental cost. It’s advisable to check if your personal car insurance or credit card offers coverage for rental cars before agreeing to additional insurance.
- Fuel Charges: Rental companies often charge a premium for refueling the vehicle if you return it with less fuel than when you picked it up. This “prepaid fuel” charge is typically higher than local gas prices, so it’s usually cheaper to fill up the tank yourself before returning the car.
- Mileage Overages: If you choose a limited mileage policy, exceeding the mileage limit can result in additional charges of around $0.10 to $0.25 per mile. It’s important to estimate your expected mileage accurately when selecting your rental policy
- Toll Transponder Fees: Many companies charge a daily fee for using their toll transponders, which can be between $5 and $10 per day. To avoid this, consider using your own transponder or planning routes that avoid tolls
- Cancellation Fees: Prepaid reservations often come with strict cancellation policies that include fees if you need to cancel. It’s generally recommended to avoid prepaying unless you are certain of your travel plans
These hidden fees can lead to unexpected costs when renting through Rentalcars.com. To mitigate these charges, it’s essential to read the terms and conditions carefully and consider renting directly from car rental companies whenever possible. This approach may provide clearer pricing and more reliable customer service in case issues arise during your rental experience.
Are there better alternatives to Rentalcars.com for booking car rentals
Are there better alternatives to Rentalcars.com for booking car rentals
Peer-to-Peer Car Rentals
- Turo: Often referred to as the “Airbnb for cars,” Turo allows you to rent cars directly from individual owners. This platform offers a wide range of vehicles, often at competitive prices. Users can pick up the car at various locations, including the owner’s home or designated public areas. Turo also provides features like car delivery and Turo Go, which allows for keyless entry via an app.
- Getaround: This service enables hourly rentals, making it ideal for short-term needs. Users can rent vehicles for just a few hours, which is convenient for quick errands or day trips. Like Turo, the quality of cars can vary since they are owned by individuals.
Traditional Car Rental Services
- Enterprise: Known for its extensive network and customer service, Enterprise is a reliable choice for traditional car rentals. It has numerous locations and often offers competitive rates compared to aggregator sites.
- Hertz: Another major player in the car rental industry, Hertz provides a wide selection of vehicles and locations. It is well-regarded for its loyalty program and customer service.
- Avis and Budget: Both brands offer a variety of vehicles at competitive prices. They are also part of the same parent company, which can sometimes lead to overlapping offers and promotions.
Car Rental Aggregators
- AutoSlash: This aggregator not only compares prices from multiple rental companies but also applies various discounts based on memberships or credit cards you may have. It continuously tracks your reservation to alert you of any price drops.
- Kayak: A popular travel search engine, Kayak aggregates rental car options from various providers, including both major companies and local agencies. It’s user-friendly and allows for extensive filtering options to find the best deal.
- Expedia: Known primarily for flights and hotels, Expedia also offers car rentals. Its interface allows users to filter results based on preferences such as refundable rentals or pay-at-counter options.
Membership-Based Services
- Costco Travel: For Costco members, this service can provide excellent rates on car rentals through partnerships with major rental agencies like Alamo and Avis. It simplifies the comparison process by showing prices across several companies in one view.
Other Notable Mentions
- Zipcar: Ideal for urban dwellers who need a car occasionally, Zipcar allows users to rent vehicles by the hour or day. Cars are parked in designated spots around cities and can be accessed via an app.
- Lyft Rentals: This service allows users to rent cars through the Lyft app, with the added benefit of receiving credits for rides to the rental location if needed.
Conclusion: rentalcars.com Is car rental near me the best car rental service?
Conclusion rentalcars.com Is car rental near me the best car rental service
Finding the cheapest rental car deals is not only about saving money but also about ensuring a smooth and enjoyable travel experience. By comparing rental car prices, utilizing rental car search engines effectively, and booking rental cars online with caution, you can secure the best deals for your trip.
Rentalcars.com is a recommended car rental website that offers a user-friendly experience and competitive prices. Additionally, consider exploring other top car rental websites such as Expedia and Kayak to expand your options.
Overview of Rentalcars.com
- Global Reach: Rentalcars.com claims to be the world’s largest car rental booking service, providing access to over 49,000 locations worldwide. This extensive network allows users to find rental cars in various regions, from local spots to international destinations
- User-Friendly App: The Rentalcars.com app enhances the booking experience by allowing users to book cars quickly, store their information securely, and pick up vehicles using just their phones. This feature is particularly beneficial for travelers seeking convenience.
- Competitive Pricing: The service is known for offering competitive rates by negotiating deals with major car rental companies. Many users report that they consistently find better prices compared to other booking platforms
Positive Feedback
- Many customers have praised Rentalcars.com for its affordability and ease of use. Users have noted significant savings compared to other services, especially when booking in advance or during peak travel times.
- The ability to manage bookings through the app and the convenience of digital vouchers are frequently highlighted as major advantages.
Negative Feedback
- Despite positive reviews, there are notable complaints regarding customer service and booking issues. Some users reported problems with their reservations not being honored upon arrival at rental locations, leading to unexpected charges and long wait times.
- A few customers expressed dissatisfaction with the app’s functionality and the support experience, describing it as frustrating and unhelpful during critical moments of their travels.
While Rentalcars.com offers a robust platform with competitive pricing and a wide selection of vehicles, potential users should weigh both the positive aspects and the criticisms regarding customer service. It may be beneficial to compare it with other car rental services to determine if it meets individual needs effectively.
Remember to read car rental software reviews and consider the experiences of other customers to make an informed decision. By following these tips and utilizing the resources available, you can find the cheapest rental car website that meets your needs and budget. Happy travels!
